acv66 Privacy Policy

What Information We Collect

When you register with acv66, we collect personal information necessary to create your account and provide our services. This includes your full name, email address, mobile phone number, date of birth, and residential address in Bangladesh. During account verification (KYC process), you'll also provide identification documents such as your National ID Card, Passport, or Driving Licence.

We gather financial information when you deposit or withdraw money, including payment method details and transaction history. This data helps us process payments, detect fraud, and comply with local banking regulations. Your gaming activity—including bets placed, games played, and winnings or losses—is recorded to maintain accurate account balances and calculate rewards.

Technical data is collected automatically when you access acv66. This includes your device type (mobile, tablet, desktop), operating system version, browser type, IP address, and pages you visit on our platform. We also track how long you play and which features you use to improve our service.

Sensitive Information

acv66 does not ask for passwords, banking PINs, or bKash/Nagad/Rocket verification codes. We never store these on our servers. If you ever receive a message claiming to be from acv66 asking for such information, it is a scam—do not respond.

How We Use Your Data

Your personal information serves multiple purposes. First, we use it to verify your identity, comply with Know Your Customer (KYC) regulations in Bangladesh, and prevent underage gambling. Second, we process payments: your payment method details are encrypted and passed to payment partners (bKash, Nagad, Rocket, Upay, Bank Transfer) to complete deposits and withdrawals. We never store full banking details on our systems.

We use your data to personalize your experience. This means remembering your preferences, suggesting games based on your history, and delivering bonuses relevant to your account level (Copper, Silver, Gold, Platinum, Titanium, or Royal VIP). Your email and SMS are used to send account notifications, deposit confirmations, withdrawal updates, and promotional offers (only if you've opted in).

acv66 uses your information for fraud prevention and safety. We analyze betting patterns to detect suspicious activity, protect your account from unauthorized access, and prevent money laundering. We also retain records to settle disputes and answer your support requests.

Marketing and Communications

If you subscribe to our newsletter or promotions, we'll send you updates about bonuses, new games, and special events. You can unsubscribe at any time from your account settings or by clicking the unsubscribe link in any email.

How Long We Keep Your Data

We retain your personal information as long as your account remains active. If you close your account or request deletion, we archive your data for seven years to comply with Bangladesh banking and anti-money laundering regulations. During this retention period, your data remains encrypted and is not used for any purpose except legal or regulatory requirements.

Payment records and transaction history are kept for ten years. This protects both you and acv66 in case of payment disputes or regulatory audits. Gaming logs (which games you played, stakes, outcomes) are retained for five years to support responsible gaming features and customer service inquiries.

Device and technical logs are typically deleted after twelve months, unless they're relevant to an open dispute or security investigation. Cookies and tracking data expire according to their settings (see Cookies section below).

Cookies and Tracking

acv66 uses cookies to keep you logged in, remember your preferences, and measure how you use our website. We use two types: essential cookies (required for login and security) and optional analytics cookies (to understand traffic patterns and improve design).

Essential cookies store your session ID, language preference, and authentication token. They expire when you log out or after 30 days of inactivity. You cannot disable these without losing access to your account.

Analytics cookies help us count visitors, see which pages are most popular, and identify technical problems. These are non-identifying and use codes instead of your name. We use Google Analytics for this purpose. You can opt out by installing the Google Analytics Opt-Out Browser Add-on.

Data Security

Your data is protected by 256-bit SSL/TLS encryption, the same standard used by banks. All communication between your device and acv66's servers is encrypted, preventing unauthorized interception. We enforce strong password requirements (minimum 8 characters, mixed case and numbers) and recommend enabling two-factor authentication on your account.

Our servers are located in secure data centers with physical access controls, 24/7 monitoring, and redundant backups. Only authorized staff members have access to personal information, and their access is logged and reviewed regularly. We conduct annual security audits and penetration testing to identify and fix vulnerabilities.

Payment card details are never stored on our servers. Instead, they're tokenized—converted into a secure code—and transmitted directly to our payment processors using industry-standard PCI-DSS encryption. You'll never find your full card number in your account history or emails from acv66.

What You Can Do

• Use a strong, unique password for acv66
• Never share your login credentials or security codes
• Log out after each session, especially on shared devices
• Verify acv66's website URL is correct before logging in
• Report any suspicious activity to our support team immediately

Your Rights

Under Bangladesh data protection principles and international standards, you have the right to access your personal data. You can request a copy of all information we hold about you by contacting [email protected] with "Data Access Request" in the subject line. We'll provide this within 14 days.

You have the right to correct inaccurate information. If your address or phone number has changed, update it in your account settings or ask our support team. You can also request that we update or delete outdated data.

You may request deletion of your account and associated data, subject to legal retention requirements. Accounts with pending withdrawals or ongoing disputes cannot be deleted until resolved. After closure, financial records will be retained for seven years as required by law.

You can opt out of marketing emails and SMS at any time. Click the unsubscribe link in promotional messages, or adjust notification settings in your account dashboard. Opting out of marketing does not affect transactional notifications (deposit confirmations, account alerts, support responses).

Data Portability

You can request your data in a standard format (CSV or JSON) suitable for import to another service. This includes your account information, transaction history, and game records. Processing typically takes 7–10 business days.

Third-Party Services

acv66 works with trusted third parties to deliver services. Payment providers (bKash, Nagad, Rocket, Upay, and banks) receive your name, phone number, and transaction amounts to process deposits and withdrawals. These partners have their own privacy policies, and we encourage you to review them.

Game providers (CQ9, Playtech, Habanero, Spribe, Sexy Gaming, KA Gaming, Evolution) receive minimal data: your player ID (encrypted), stake amounts, and game session IDs. They do not receive your personal name, email, or phone number. They use this data to calculate game outcomes, prevent fraud, and comply with gaming regulations.

Our customer support platform may temporarily store chat transcripts and email content on secure, encrypted servers. These are accessed only by support staff and are deleted after 90 days unless they relate to an active dispute. Our hosting provider (secure data center in South Asia) has signed data processing agreements ensuring they comply with our security standards.

No Third-Party Marketing

acv66 does not sell your email or phone number to other companies for marketing purposes. We will not share your data with advertisers, brokers, or data aggregators.

Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, contact our Data Protection Team:

We take your privacy seriously. If you believe acv66 has misused your data or violated this policy, you can file a formal complaint. Include details of the issue, dates, and any supporting evidence. We'll investigate and respond within 14 days.

Policy Updates

This Privacy Policy was last updated on 3 November 2026. acv66 may update this policy to reflect changes in our practices or legal requirements. We'll notify you of material changes via email and on this page. Continued use of acv66 after updates means you accept the new policy.